Description

*THIS IS AN ONGOING POSTING AND APPLICANTS WILL ONLY BE CONSIDERED WHEN WE HAVE A JOB OPENING.

PRIMARY RESPONSIBILITY
The primary responsibility of a Pharmacy Intern is to ensure customer satisfaction by accurately assisting the Pharmacists on duty with processing and filling prescriptions. A Pharmacy Intern increases customer loyalty by assisting all customers with courteous, pleasant, patient service and treatment.

ESSENTIAL DUTIES
You MUST perform the following duties regularly and up to company standards:
• Promptly, courteously and efficiently greet, thank, offer assistance, and meet the needs of all customers.
• Receive prescriptions and medical information from customers.
• Retrieve proper drugs from the shelves.
• Type, bill, count and package prescriptions.
• Charge and collect payment from customer using cash register/computer.
• Properly price, rotate and stock merchandise in the correct locations in the pharmacy.

NON-ESSENTIAL JOB DUTIES

In order to provide the best possible service to our customers, the following duties are also required on an as-needed basis, during slow periods, or upon instruction by a senior clerk, supervisor, director or designated person-in-charge.
• Answer incoming phone calls and pages over the PA system.
• Process invoices and file prescriptions.
• Order, check-in and store supplies and merchandise.
• Properly price, stock and merchandise items to correct locations on the sales floor.
• Inventory merchandise – process returns, check for outdate items, etc.
• Refill and maintain “robot” or other counting technology.
• Maintain and clean the department - dust, discard trash, etc.
• Work at other locations as needed.
• Perform other duties as required or assigned.

CUSTOMER SERVICE EXPECTATIONS
All associates are required to provide our customers with “World Class Service” with a local touch.
• GREET all customers (be friendly, smile and make face-to-face eye contact).
• HELP all customers (listen and pay attention; be courteous; be knowledgeable about product location, services offered and store hours; offer alternatives if a product is out of stock; take the customer to the product, etc.).
• Personalize the customer’s shopping experience (make small talk, offer meal suggestions, explain current store promotions, etc.).
• THANK all customers (show appreciation and offer a parting comment).

WORKING CONDITIONS
• Frequently work indoors where it is clean, air-conditioned (sometimes cold), and adequately lighted environment.
• Occasionally work in a store warehouse where it may be both noisy and dusty.
• Seldom need to travel and work at other locations.

WORK HOURS
• Generally be available for work 7 days a week and holidays, between 6:00 am and 8:00 pm.

EQUIPMENT USE
• Frequently use a telephone to communicate with fellow store associates, customers, sales representatives, other health care providers and insurance companies; use pens, pencils, calculator, photo-copier, fax machine, scanner and other “office” equipment to process customer’s prescriptions and invoices; use a computer and keyboard to enter and retrieve date, process prescriptions, type reports and documents, send and receive emails, do research or look up claim information; use a spatula, counting tray and “robot” or other automatic pill counter to count and fill customer’s prescriptions; operate a computer/cash register (POS system) when charging and collecting payment from customers.
• Occasionally use box cutters, ladders, stock wagons and hand trucks to stock and retrieve merchandise and supplies; operate a freight elevator, paper cutter and other office equipment.
• Seldom need to operate a company vehicle.

MENTAL, PHYSICAL AND COMMUNICATION DEMANDS
• MENTAL – Continuously exercise discretion and thoughtful judgment; pay attention to detail and be alert; remain cool, calm and relaxed in stressful situations. Frequently interact with internal and external customers (co-workers, other health care providers, insurance representatives and vendors) in a friendly and professional manner; be able to assist customers in finding solutions to their questions. Occasionally examine safety related issues and take appropriate action to ensure the safety of self, customers and co-workers.

• PHYSICAL – Continuously need to stand and walk throughout the entire shift; use hands and fingers to open and close medication stock containers and vials, and type on the computer; have corrected vision when verifying prescription and customer information. Occasionally stoop, bend, squat, kneel, crouch, reach, climb ladders and step-stools, when performing all job duties. Seldom lift and carry up to 50 lbs. when performing job duties; sit for periods up to 2 hours and use peripheral vision when operating company owned vehicles.
 
• COMMUNICATION – Continuously need to communicate effectively with internal and external customers, co-workers, other health care providers and management in a timely and professional manner; be honest and forthright in all written and oral communications. Frequently need to write in a coherent and legible manner when communicating and interacting with customers, co-workers and management; read and understand prescriptions, emails, communication logs or other printed communications; understand and follow-through on instructions left by co-workers; communicate verbally with customers to meet their needs; talk on the telephone to call other stores for information, answer incoming calls, transfer calls to another department, respond to Cashiers’ pages, use the PA system, and troubleshoot insurance problems. Occasionally need to read Owners manuals, instruction books, etc. Seldom need to contact and talk to vendors.

Qualifications

QUALIFICATION REQUIREMENTS
Skills and Knowledge: Must have good mathematical skills for computing, measuring and billing
purposes. Must have the ability to use technology in order to carry out duties and functions.
Knowledge of various health insurance plans is helpful.

Education / Experience:
• Must be a student or graduate of an accredited school or college of pharmacy, that is accredited or is a candidate for accreditation by the ACPE, and who is issued a permit by the board to work under the immediate supervision of a registered pharmacist.

Age Restrictions:
• Must be at least 18 years of age to operate a trash baler, freight elevator or any power driven equipment.
• Must be at least 18 years of age, have a valid Driver License, and receive company 
certification to operate a forklift.